The services are provided free of charge during the pilot period. The subscription fee after the pilot has not yet been determined exactly. These fees will be set in May 2026. You will be informed of them well in advance.

Once the pilot has started, ONVZ’s Private Health Services will be available by telephone on working days. We will respond to your question within 24 hours. More information is available on the contact page.

In an emergency, we recommend that you call 112 directly. For acute health care, you can contact your general practitioner, the closest hospital or – if you are abroad – the SOS Emergency Centre.

Your general practitioner remains the first point of contact for your health-care needs. If you have any questions before or after visiting your general practitioner, you can contact us with those. If you have any questions about the best possible access to top-rated health care in the Netherlands and abroad, lifestyle and vitality, useful health check-ups and objective expert advice and second opinions, you can also contact us. In an emergency, we recommend that you call 112 directly. For acute health care, you can contact your general practitioner, the closest hospital or – if you are abroad – the SOS Emergency Centre.

You can contact us on the contact page.

We want to help you make the choice that suits you best based on careful considerations. While general practitioners often have a regional focus and experience, we look at all of the Netherlands and abroad. Transparency in quality and your own freedom of choice are paramount to us. 

We have access to medically sound and approved experiments through our partner network. These are often subject to acceptance criteria, so you will have to meet those. Your own attending doctor will be able to assess this. If you are unsure for any reason or want this to be investigated further, the best route is to have a consultation with a specialist through ONVZ’s Private Health Services. Do note, however, that this is subject to an additional fee.

If you are dissatisfied with the advice you receive from ONVZ’s Private Health Services, please let us know as soon as possible. We will do everything we can to help you further to your full satisfaction. If all else fails, you can also file a complaint via our contact page.

In an emergency, we recommend that you call 112 directly. For acute health care, you can contact your general practitioner, the closest hospital or – if you are abroad – the SOS Emergency Centre. Afterwards, we will of course be able to help you with further treatments and recovery support, for example.

If you have received a personal invitation and your family members are also insured with ONVZ, they will also be able to use the service. Your partner and/or children aged 12 and over will all get their own accounts and be able to discuss their wishes and needs during an intake with a Private Health advisor. You can also have the introductory consultation together with a family member. 

During this pilot phase, you won’t pay anything for the advice, guidance and practical support you receive from your Private Health advisor. Access to reliable and validated information about the quality of health care is also free of charge during this phase. Your Private Health advisor will always offer various options and inform you in advance whether the treatment costs are covered by your ONVZ health-care plan, so you can decide for yourself whether you want to pay the additional costs. You might also purchase additional services that are not covered by your insurance. Your Private Health advisor will always explain how these services work, including possible costs, so you know where you stand beforehand.

In the coming period, we will be investigating how we can optimise the implementation of our Private Health Services and how we can expand our services. We will also be investigating whether there is enough market demand to introduce this service nationally with a paid subscription model. This free pilot will end on 1 October 2026 at the latest. We will inform you well in advance if we end the pilot sooner. We will consult with you and decide on how to handle any programmes that may be ongoing. In that case, support can be taken over by ONVZ’s ZorgConsulent advisors.

The number of participants is limited during the pilot. If one of your family members has received an invitation and you are insured with ONVZ, you will be able to register.

If you haven’t received an invitation, but still want to take part in the pilot, you can sign up and you will be placed on a waiting list. You will be informed if a place becomes available.

Yes, you can cancel your participation in the pilot at any time. Please contact your Private Health advisor to do this. Your account will then be deactivated.

We greatly value your privacy and ensure that your data is handled securely and carefully in accordance with ONVZ’s privacy statement. Access to your medical data is strictly protected in accordance with Dutch privacy legislation. You will of course be able to access it yourself through your own digital environment. You can only make information available to your Private Health advisor by giving permission yourself. Medical information will never be shared with third parties without your permission, nor with ONVZ Zorgverzekeraar. Part of our service is that our Private Health advisors are trained in and used to being discreet in how they handle all the information they receive while providing the service.

Our mission is facilitating transparency, freedom of choice and access to the best possible health care as much as we can for every person in the Netherlands who cares about their health. The development of this service is expensive. Our goal is to make the service gradually available to everyone who values good health care and their health.

This service will be free of charge in the pilot phase, but will eventually become a paid subscription. This means that the users themselves will contribute to the stricter requirements and wishes they have for their health management. There are no strings attached and your participation will not be renewed automatically after the pilot.  

Health care is a scarce commodity in the Netherlands. We believe it is important to manage this as carefully and responsibly as possible. We use various methods for this.

We check where the waiting times for top-rated health care are shortest for our customers; we don’t allow our customers to skip the queues. 

We aim for the most efficient use of health-care capacity, so that less of it is wasted. We do this, for example, by using capacity that suddenly becomes available due to last-minute cancellations. This is not just a positive thing for you as a participant, but also for health-care providers.

We are committed to proactive health management (working on your health without or despite symptoms) to ensure that health-care needs can also be prevented.

We support customers who request health check-ups, so that these are used appropriately and do not lead to unnecessary diagnostics and treatment.